F.A.Q.
Share information about your brand with your customers.
Describe a product, make announcements, or welcome customers to your store.
What materials do you use in your jewelry?
We use high-quality pearls, precious metals, and gemstones to craft our exquisite jewelry pieces.
How can I place an order online?
You can easily place an order through our website by selecting your desired items and proceeding to checkout.
What is your return policy?
We accept returns if your jewelry arrives in poor condition, provided you submit a video of the unboxing as proof. If your package is stuck at customs and you refuse to pay the international customs fees, we cannot issue a refund. However, we’re happy to offer you store credit if you change your mind. Exchanges for other jewelry pieces are welcome within one month of purchase, but the items must be in good condition and unworn. Please note that customers are responsible for all delivery costs associated with exchanges.
How To Return My Items?
To exchange your item, please send the package back to our head office. Here’s the address:
To: Matara Studio (Exchange Items)
Address: 130-132 Wireless Road, Lumphini, Pathum Wan, Bangkok, Thailand 10330
Tel: +66 65924-6559
Make sure the items are in good condition, unworn, and securely packaged for the return. Don't forget, customers are responsible for all delivery costs associated with the exchange. Once we receive the package and verify its condition, we'll proceed with your requested exchange or credit.
Do you offer custom jewelry design services?*
Yes, we provide bespoke design services. Please contact us to schedule a consultation with our design team.
How can I book an appointment at your studio?
To book an appointment, please contact us through our website or call our studio directly.
How do I care for my Matara jewelry?*
Store pieces in a cool, dry place, away from sunlight. Clean gently with a soft cloth and avoid exposure to chemicals.
Where are your jewelry pieces crafted?
All our jewelry pieces are skillfully handcrafted in our studio by expert artisans.
Do you ship internationally?
Yes, we offer international shipping. Shipping charges and delivery times will vary based on location.
How Long Does An Order Take To Arrive?
International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How Can I Track My Order?
Absolutely, once your order is shipped, you’ll receive a tracking number to monitor its progress.
How Can I Choose The Right Size For Me?*
Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
Which Payment Methods Do You Accept?
We accept major credit cards, PayPal, and bank transfers as payment methods.
Do you offer gift wrapping services?
Yes, we offer complimentary gift wrapping for all our jewelry pieces.
